Account

Delete your account

You are in control of your data. This page explains how to permanently delete your SmartSolar account and what happens to your information.

How to delete your account

You can request deletion in either of two ways:

From the app (fastest)

Open the SmartSolar app, go to Profile → Settings → Delete Account and confirm the request. You may be asked to verify your identity first.

From this page

Submit the form on the right. We will verify that the request came from the account owner before processing it.

What happens to your data

Deleted

Your profile and account details
Your email address and login credentials
Your KYC documents and facial images
Your app preferences and settings

Retained (as required by law)

Transaction and payment records
Records required for anti-money-laundering compliance
Data we must keep to resolve disputes or meet tax obligations

Retained records are kept only for the period required by law and are then securely deleted. If you have an outstanding balance, please settle it before requesting deletion — we will guide you through any steps needed.

Request deletion

Submit this form and we will process your request within 7 working days.

Full name

Account email address

Phone number (optional)

Reason (optional)

I understand that deleting my account is permanent and that my profile, KYC documents and app data will be removed, except where retention is required by law.

Prefer email? Write to [email protected].