Privacy Policy

1. Introduction

SmartSolar ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your personal information when you use our mobile application, website and related services.

We process personal data in accordance with the Nigeria Data Protection Act and other applicable laws and regulations. By using our services, you acknowledge that you have read and understood this policy.

2. Information we collect

We collect the following categories of information:

• Identity and account data — your first and last name, email address, phone number and password.
• Verification (KYC) data — your Bank Verification Number (BVN), bank account details, salary information, employment details, residential address, and a facial image where required.
• Financial data — wallet balances, funding transactions, payments, withdrawals and transaction history.
• Energy and system data — information generated by your solar system, such as energy produced, energy consumed and battery status.
• Technical data — device information, IP address, app version and general usage information.

3. How we use your information

We use your personal information to:

• Create and manage your account and verify your identity as required by law.
• Generate your dedicated funding account and process wallet funding, payments and withdrawals.
• Provide, install and support your solar system and monitor its performance.
• Communicate with you about your account, transactions, service requests and updates.
• Detect, prevent and investigate fraud, abuse and security incidents.
• Comply with legal, regulatory and tax obligations.

4. Legal basis for processing

We process your personal data on the basis of your consent, the performance of our contract with you, our legal and regulatory obligations (including anti-money-laundering and KYC requirements), and our legitimate interests in operating and improving our services.

Where we rely on consent, you may withdraw it at any time, although this may affect our ability to provide certain services to you.

5. When we share information

We do not sell your personal information. We may share it with the following categories of recipients, strictly as necessary:

• Payment and financial partners, to provide accounts, process payments and make payouts.
• Identity verification and credit-reference providers, to complete required checks.
• Installation and service partners who deliver and maintain your solar system.
• Professional advisers, auditors, regulators and law-enforcement authorities where required by law.
• Technology service providers who host and support our platform under confidentiality obligations.

6. Data retention

We retain your personal information for as long as your account is active and for a period afterwards where necessary to meet legal, regulatory, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it.

7. How we protect your data

We use technical and organisational measures to protect your information, including encryption in transit, access controls, secure storage for sensitive documents, monitoring, and rate limiting to guard against abuse.

No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal retention obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Nigeria Data Protection Commission.

9. Cookies and similar technologies

Our website and app may use cookies and similar technologies to keep you signed in, remember your preferences and understand how our services are used. You can control cookies through your browser or device settings, though disabling them may limit functionality.

10. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

11. International transfers

Some of our service providers may process your information outside Nigeria. Where this happens, we take steps to ensure your information receives an adequate level of protection, in line with applicable data-protection law.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email and update the date shown at the top of this page. Your continued use of our services after a change takes effect constitutes acceptance of the updated policy.

13. Contact us

If you have questions about this policy or wish to exercise your data-protection rights, contact our team at [email protected]. You can also reach general support at [email protected].