Frequently asked questions

SmartSolar is a solar energy company that helps Nigerian households own reliable solar power through flexible monthly financing.

You start with a small deposit rather than the full cost of a system. The balance is spread over manageable monthly instalments, and your exact plan is shown in the app before you confirm anything.

We install across all 36 states in Nigeria. Availability of specific packages and installation timelines may vary by location.

We recommend confirming you have the right to install on the property. If you rent or lease, please get your landlord’s consent before installation.

Once your KYC is complete we generate a dedicated funding account for you. Any transfer you make to that account is credited to your SmartSolar wallet automatically.

Payments within the app are made from your SmartSolar wallet. You fund the wallet by bank transfer to your dedicated account, which keeps all transactions in one place.

Withdrawals are paid to the verified bank account you provided during KYC. Initiate a withdrawal from your wallet in the app and it is processed securely through our regulated payment partner.

Any applicable fees are shown clearly on the withdrawal screen before you confirm, so there are no surprises.

KYC (Know Your Customer) is a regulatory requirement. Verifying your identity protects you and the platform, and it is what allows us to generate your funding account and process payouts.

There are four steps: BVN and account name verification, salary information, your location details, and a facial check. You can complete them at your own pace and resume any step later.

Your data is encrypted and stored securely. Sensitive documents are kept on protected storage, and we never share your information without a lawful basis. See our Privacy Policy for details.

Wallet balances and payouts are handled through a licensed payment provider. We also apply strict security controls, including rate limiting and multi-factor checks.

After signing up we send a 6-digit code to your email. Enter it in the app to verify. If you need a new code you can request one after a 60-second cooldown.

Use the "Forgot password" option on the sign-in screen to receive reset instructions, or contact support if you still need help.

From the app, open the Services section and submit a request. Our team will schedule a visit or follow up with you as needed.

You can request deletion from the Delete Account page or directly from the app’s settings. We verify each request before processing it.